Activate your SIM card

  1. Put your SIM card into your phone
  2. Call 17298 for free from your Vodafone mobile

Keep your number

  1. Call your current network provider and ask for your PAC code
  2. Fill in your details here and we'll transfer your old number to your new SIM card within 24 hours

Unlock your phone

  • Simply call your current network provider to get your phone unlocked

Top up your new SIM card

  1. Call 2345 for free from your Vodafone mobile
  2. Top up direct from your bank account
  3. Top up through My Vodafone
  4. Buy a top up voucher at over 150,000 cashpoints or retailers

Find out more about how to top up

Grab or Grow

Every time you top up £5 or more, we'll text you a Rewards code. Collect your Rewards points using your code and you can redeem your points for a new smartphone, accessory or high street vouchers.

Find out all about Rewards on Pay as you go

Your SIM hasn't arrived

It usually takes between 2-4 days to get your SIM, but if you haven't received your SIM within two weeks please re-order and you'll be back on track to getting your great value free SIM.

Most frequently asked questions

Get the answers here

Get in touch

  1. Contact our forum
  2. Contact us
  3. Call customer services on 191 from a Vodafone mobile (calls cost 25p) or from a landline or any other network on 03333 04 80 69 (calls will be charged at your telephone provider's standard rate)