- Need help?
- Tariff charges
- How to use your free SIM
- Rewards on Pay as you go
- Why choose Vodafone free SIM?
If you're looking for advice, information or answers, we're here to help.
Your SIM's not arrived yet?
You should get your SIM within two working days of the confirmation email. If it's been longer than two weeks since you placed your order we’ll send you another one, just let us know.
Got a question? Chances are you'll find the answer in our FAQ section. Head there for the solutions to almost all your problems.
Visit our community
Get help and technical support on our products, devices and services from our online community.
Want to speak to us?
Let's talk. You can call customer services on 191. The call is free if you're a Pay monthly or a Pay as you go customer. Alternatively, dial 03333 04 80 69 from a landline or other mobile network (calls will be charged at your telephone provider's standard rate).You can also find help here
Your Big Value Bundle automatically renews every 30 days if you have enough credit. Opt out by calling 2345 for free. And remember, our extras start on the day you buy them and also automatically renew every 30 days, unless you opt out.
Please note all figures refer to UK charges. There is always a one-minute minimum call charge. See all our charges here
What will I pay outside my Big Value Bundle or Freebie allowance?
30p a minute
Calls to any UK mobile, standard UK landlines (starting 01, 02, 03) and voicemail within the UK.
A one-minute minimum call charge applies and calls are charged per minute thereafter.
If you have a Big Value Bundle and exceed your minutes allowance, you will be charged 35p a minute for the remaining 30 days of your Bundle.
Standard UK texts
UK picture messages
50MB of UK data for £2 a day, and then it's 10p for each MB you use on the same day after that a day runs from midnight to 11.59pm
4G: coverage is limited – find out more at vodafone.co.uk/coverage
How to use your free SIM
Activate your SIM card
1. Put your SIM in your phone.
2. Call 17298 for free from your Vodafone mobile.
Keep your number
1. Call your current network provider and ask for your PAC code.
2. Fill in your details here and we'll transfer your old number to your new SIM card within 24 hours.
Unlock your phone
Just call your current network provider to get your phone unlocked.
Top up your new SIM card
1. Call 2345 for free from your Vodafone mobile.
2. Top up direct from your bank account.
3. Top up through My Vodafone.
4. Buy a top up voucher at over 150,000 cashpoints or retailers.
With Rewards on Pay as you go, you can collect points and redeem them for a handy accessory, high-street voucher or even a new phone. Here's how it works...
Top up £5 or more and we'll give you 10% of the value of your TopUp in points every time – which you can collect for a range of great rewards.
Enter your code
When you top up, we'll text you a code. To collect your points, just enter this code as well as the mobile number you've topped up.
Keep collecting your points and you'll soon get your hands on some brilliant rewards.
Choose your reward
Use your collected points and pick the reward you want. Here are some examples of what's on offer:
- 500 points = £5 Vodafone voucher
- 800 points = Splash selfie stick
- 2000 points = Portable capsule speaker
- 5500 points = KitVision Splash Camera 1080p
Why Vodafone Free SIM?
Highly rated coverage
Vodafone is consistently rated among the best UK carriers for network coverage. We're aiming to deliver 3G and 4G coverage to 98% of the UK soon.Find out about our Network here
Get rewarded for topping up
With Vodafone Rewards on Pay as you go, you can collect 10% of the value of your TopUp in Rewards points. Collect and redeem your points for a handy accessory, high street voucher or even a new phone.Find out more about Rewards here
Run out of credit?
With Vodafone Call Back you can send your friend a free text, asking them to call you. Text your friend's number to 30303. Terms apply
Call internationally for less
Opt in to Vodafone International and you'll pay as little as 1.5p a minute to call international landlines and mobile numbers from the UK. Call 36888 to opt in or text INTERNATIONAL TO 2345.